MYFLYABILITY

FLYABILITY’S CUSTOMER SUPPORT PLATFORM PROVIDES CLIENTS WITH THE NECESSARY TOOLS FOR OPERATION.

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Upon the delivery of each Elios, a dedicated support account is created for you in our support platform my.flyability.com. Whether to download the latest version of a software, to learn from experts, or to get in contact with support, my.flyability.com is your go-to source of solutions.

MyFlyability Benefits:

  • Download the latest firmware, software, manuals, and get valuable operations recommendations.
  • Learn about general safety guidelines on drone usage, mission planning best practices, as well as detailed procedures through checklists to support you during various operations.
  • Contact our support team through a ticket system to submit any support request including ordering of additional or replacement parts, as well as technical and operational advice.

On-site mission support

Help when you need it.

Properly planning and executing your first or most challenging missions may come with multiple hurdles and uncertainties that you wish to master right from the start. It may take the additional help from someone who has already gotten through the exercise.

To that extent, we offer on-site mission support which consists of the expert consultancy of a professional pilot with an extensive mission track record and in-depth knowledge of Elios’ deployment best practices. You can purchase on-site mission support at any time before a mission. In general, a minimum period of 4 weeks is necessary to plan a mission properly and the availability of this preparation period is essential to provide you with the highest quality of service.

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SUPPORT SERVICES