Flyability Support



Flyability customers can access the support portal


How does your solution compare with rigidly attached protection?

Fixed protections only prevent the propellers from breaking, but even protected drones crash when they touch an obstacle. This is because collisions destabilize the drone and they usually cannot recover before hitting the ground. Flyabilty developped a protection entirely decoupled from the drone itself, so that the robot is not affected by collisions: only the external cage is destabilized and the robot can thus continue flying after a contact, as if nothing happened!

When will your product be released?

Since mid-2015, we are already delivering a limited number of units to customers who are helping us improve it before our launch. The commercial product will be released by mid-2016. If you have use cases for Elios and wish to be among the first users, write us at, we'd love to hear from you!

What is the difference with other drones?

While standard drones currently on the market are amazing machines to fly in open spaces, above obstacles and far from people, they are currently unable to fly close to structures, among people and in the presence of many obstacles. Flyability's Elios is precisely designed for that with its collision-tolerance allowing access to cluttered places, and forms the perfect complement to standard drones.

How long does the battery last?

The current beta version can hover for about 12 minutes depending on the conditions. We are working hard to improve this for the commercial launch. Keep in mind that this is only flight time, many missions involve landing and operating the camera from different locations; greatly increasing the mission time. Once the battery is empty, it can be exchanged with a new one in a matter of seconds.

Can it roll instead of flying?

Yes! Elios can roll on any surface: on the ground, but also on walls or ceilings. While flying is often more time-efficient, rolling on surfaces allows to use obstacles for guidance and reach the most inaccessible places.

Can it avoid obstacles?

No, it can't. We took a completely different approach from what research laboratories in robotics are doing. Instead of avoiding obstacles, we decided to tolerate collisions! Collision avoidance systems are very promising, but not reliable enough to grant a risk-free operations in real-life situations.
Elios' collision-tolerance grants reliability in all conditions: when it's dark, in the presence of dust or smoke, or where reflective surfaces are present. In addition, relying on a mechanical intelligence instead of sensors allows for a smaller, lighter and cheaper product.

What is the price of an Elios?

While the pricing is still being refined, Elios should be available at a starting price of 25'000 USD for the first pre-orders, including the training, digital video transmission, and the transportation case.

Are you looking for agents or distributors?

We are always looking for forward-looking and capable partners to assist us in our geographical expansion. Let us know at if you think you can make a difference with Elios.

Can you make Elios smaller/larger?

Yes, the product is scalable to a certain extent. A larger product would be able to carry more load, but would be less resistant to impacts. Our first product will be about 1ft / 35 cm in diameter, but let us know if you have a particular application for a larger or smaller version.

After the mission, how can I localize the pictures taken by the robot?

The attitude of the robot and altitude with regards to the take-off point are stored on the drone's memory and allow to identify post-mission where the pictures were taken. In addition, the use of photogrammetry software from the images taken in flight make it possible to reconstruct in 3D the area where the robot was operated and to identify its trajectory. However photogrammetry only performs well in well-lit environments, and will not allow to perform mapping in dark and dusty confined spaces.


Flyability’s customer support platform Provides clients with the NECESSARY tools for operation.

Existing customers can access MyFlyability through the “Login” option in the top menu or directly going to On this platform, clients are able to download the latest firmware upgrade, manuals, and get valuable tips & tricks. Through a ticketing system, Elios owners can directly contact our support team to have a rapid response to any request they may have. They can also easily order additional or replacement parts.

MyFlyability Benefits:

  • Learn about general safety guidelines on drone usage, responsible mission planning, as well as detailed procedures through checklists to accompany you during various operations.
  • Access downloadable content, including the Flyability User manual, the Flyability Inspector software as well as the latest firmware.
  • Ability to receive responsive services from Flyability’s support team.

Support Services

Identify, repair & debug

For Flyability to comprehensively address our clients issue, we extrapolate the data collected during the mission. The data is processed by our support team to recreate and understand the mission’s condition and the issue the customer may have experienced.
The gathered data is not only used to identify and resolve issues, we use it to continuously increase our users experience to match their needs at the best.

The data is shared according to the sole discretion of the drone owner.

Flyability Debug


Flyability Training

To ENSURE customers are PREPARED for drone operation, a two-day intensive training course IS PROVIDED.

A comprehensive training course is offered to all of Flyability’s clients to ensure they have the necessary competencies to operate responsibly. In order to replicate indoor drone missions, we conduct our training courses at an indoor facility in close proximity to Flyability’s office.


  • Basic operation
  • Battery handling
  • Lighting controls
  • Inspection methodology
  • Safety procedures
  • Maintenance operation

Upon completion of the training program, the individual should have the necessary skills to perform flights in both simple and complex environments.