Support — Flyability

Flyability

Flyability

Flyability Support

FLYABILITY OPERATES IN A RELATIVELY NEW INDUSTRY, MEANING THAT TO DEVELOP TOOLS AND SOLUTIONS TO INDUSTRY CHALLENGES, COOPERATION IS ESSENTIAL.

WE PRIDE OURSELVES ON DELIVERING THE BEST POSSIBLE SUPPORT SERVICES AND USER EXPERIENCE.

Flyability customers can access the support portal

MyFlyability

Flyability’s customer support platform Provides clients with the NECESSARY tools for operation.

Existing customers can access MyFlyability through the “Login” option in the top menu or directly going to my.flyability.com. On this platform, clients are able to download the latest firmware upgrade, manuals, and get valuable tips & tricks. Through a ticketing system, Elios owners can directly contact our support team to have a rapid response to any request they may have. They can also easily order additional or replacement parts.

MyFlyability Benefits:

  • Learn about general safety guidelines on drone usage, responsible mission planning, as well as detailed procedures through checklists to accompany you during various operations.
  • Access downloadable content, including the Flyability User manual, the Flyability Inspector software as well as the latest firmware.
  • Ability to receive responsive services from Flyability’s support team.

Training

Flyability Training

To ensure customers are prepared for drone operation, a one-day intensive training course is provided.

A comprehensive training course is offered to all of Flyability’s clients to ensure they have the necessary competencies to operate responsibly. In order to replicate indoor drone missions, we conduct our training courses at an indoor facility in close proximity to Flyability’s office.

COMPLETE TRAINING INCLUDES:

  • Basic operation
  • Battery handling
  • Lighting controls
  • Inspection methodology
  • Safety procedures
  • Maintenance operation

Upon completion of the training program, the individual should have the necessary skills to perform flights in both simple and complex environments.

 

Training at Commercial UAV Expo

Get started with indoor drone during Commercial UAV Expo

Flyability partners with the Commercial UAV Expo to offer training sessions to get started with indoor drone inspection along the trade show in Las Vegas. From Monday 23rd to Friday 27th of October, you will get a chance to register for a one-day training with our training expert and learn all you need to apprehend the very own flight dynamics of Elios and perform your first indoor inspection mission.

Support Services

Identify, repair & debug

For Flyability to comprehensively address our clients issue, we extrapolate the data collected during the mission. The data is processed by our support team to recreate and understand the mission’s condition and the issue the customer may have experienced.
The gathered data is not only used to identify and resolve issues, we use it to continuously increase our users experience to match their needs at the best.

The data is shared according to the sole discretion of the drone owner.

Flyability Debug